COVID-19 (coronavirus) Update: 24th March 2020

Dear valued clients,

With significant measures being taken across the country to combat the spread of COVID-19 (coronavirus), I want to reassure you that we remain fully operational providing sales support, advice and assistance across Australia during government restrictions on non-essential activity.

We continue to operate us usual at this time. To date, there are no confirmed cases in the Australia Post workforce of more than 80,000 people but it is likely during the evolving COVID-19 pandemic that some Australia Post, Startrack & TNT deliveries, including delivery of Express Post articles will be delayed. As it stands today this is not the case and our delivery partners are doing all they can to ensure Express Post articles are delivered as soon as possible.

Please ensure you allow plenty of time when ordering. We encourage you to check your microchip stocks now. For customers requiring urgent supplies, we have a number of options for same day despatch, please call our helpline on 1300 654 775 or email us.

We are committed to continuing to assist all veterinarians, registered implanters and animal welfare/shelters across the country and as any disruptions resulting from COVID-19 (coronavirus) occur, we will keep you updated.

We have taken action to protect the health and safety of our people and customers in relation to the spread of COVID-19 (coronavirus), in line with Australian Government recommendations:

Effective Monday March 23, 2020 our business adopted new procedures. The focus remains clearly on you the customer and we have undertaken the following changes;

• Face to face meetings and surgery visits will no longer be held.
• We have reduced the number of employees in our offices by working remotely.
• Our offices are now restricted to Staff only.
• We are monitoring daily our supply chain and ability of freight companies to deliver.

We are committed to support you during these challenging conditions that face us all and thank you in turn for your support as we work together to ensure our people and customers continue to stay safe and healthy.

Please do not hesitate to contact us if we can assist in some way.

Yours sincerely,

SwissPlus ID Pty Ltd